Thank you. Two little words.
Two very powerful words.
When you contract a service, it’s usually in exchange for a fee. This kind of makes a thank you unnecessary and it is not usually expected. Of course, it is good manners to say a verbal thank you and that’s pretty standard.
But some take it a step further. They make it more personal.
They send a card, (or sometimes a gift). It’s always a double delight and a surprise to receive personal thank you notes.
Think about this…..it’s a rarity these days to receive snail or hand delivered mail. Even on our birthdays we tend to get good wishes via Facebook – not that I’m knocking it. It’s nice to be remembered by friends far and wide, but it’s just not the same as receiving a card in the mail.
I recently received two beautiful notes. Both very different to each other, but each precious and special.
There’s a lovely little frisson of anticipation in slitting open the envelope. Bubbles of anticipation are floating to the surface as the card/note slides out, rounded off with a little heart skip and a smile while reading the notes.
Both these clients (who remain unnamed for the sake of confidentiality) are winners, but have been struggling with their businesses recently.
It’s been an absolute pleasure to work with them. Working in business for yourself can be lonely. It can become quite overwhelming trying to gain crystal clear clarity on how and where your business needs to be adjusted for success. Providing support, teaching the skills needed and then seeing things start to turn around is something that both Yvonne and I love doing.
We’re paid, and we’re also getting a thank you card – how fabulous is that?
It makes the world of difference. It inspires us to take things a step further and always strive to be improving our services; this includes the bonuses and adding to our Resources4Results so we can share more to pay it forward which is my Dragon Discipline #5.
SO here’s my hot tip – saying thank you, either with a personal note or in some other unique way helps your business to stand out from the crowd. Try it.
PS Love you to share how you choose to say thank you, feel free to post a comment below. Always great to share ideas.